Welcome to BB Studios!
We’re so excited to have you here. To keep everything running smoothly and make sure you get the best experience possible, we’ve put together a few policies. Please take a moment to read through them—they’re here to help us serve you better!

Reschedule Policy

We get it—life happens! If you need to reschedule, please give us a heads-up at least 24 hours in advance. Just a reminder, emailing or messaging us on social media won’t count for cancellations. Please send us a text or give us a call on the BB Studios phone. If it’s outside our answering hours (M-F, 10am-5pm), just leave us a voicemail or text. If you don’t let us know 24 hours ahead, we’ll have to charge you 50% of the service cost.

Cancellation/No-Show Policy

We totally understand if you need to cancel, but if it’s less than 24 hours before your appointment or you don’t show up, we’ll need to charge you 100% of the service cost. We hope you understand—it helps us keep things fair for everyone!

Late Fee

Running late? No worries, it happens! If you’re more than 15 minutes late, we might need to cancel your appointment and charge a cancellation or reschedule fee. If we can still fit you in, a $20 late fee will be added to your total. We just want to make sure we have enough time to give you the attention you deserve.

Extended Hours Fee

If one of our artists is coming in early or staying late just for you, there might be an extended hours fee. Don’t worry—this will be agreed upon when you schedule your appointment, so there won’t be any surprises!

Age Policy

Sorry, but we can’t book appointments for anyone under 15 years old. If you or your guardian schedule an appointment and you’re under 15, we won’t be able to perform the service, and it will be charged as a 100% cancellation fee. Thanks for understanding!

Price Change Policy

Sometimes, the price of your service might change if we need to use more product, time, or different techniques. Standard service prices can also increase without notice. If you have any concerns, feel free to chat with your artist before we get started—we’re here to help!